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Paper Publications
Measuring and Improving IT Service Support Processes: A Case Study. International Workshop on Evidential Assessment of Software Technologies.2011
2020-06-10
Software Process Discovery Using Link Analysis.International Conference on Data Storage and Data Engineering.2011
2020-06-10
Template-based Business Logic Customization for SaaS Applications.International Conference on Progress in Informatics and Computing Conference.2010
2020-06-10
Trust Evaluation Method Handling Multi-factors for C2C E-Commerce.International Conference on Progress in Informatics and Computing Conference.2010
2020-06-10
From Isolated Tenancy Hosted Application to Multi-tenancy: Toward a Systematic Migration Method f....International Conference on Software Engineering and Service Sciences.2010
2020-06-10
Beijun Shen.Engineering Adaptive IT Service Support Processes Using Meta-modeling Technologies.International Conference on Software Process.2010
2020-06-10
Supporting Distributed Collaboration in IT Service Management.International Workshop on Education Technology and Computer Science.2010
2020-06-10
IT Service Support Process Meta-Modeling Based on ITIL.International Conference on Data Storage and Data Engineering.2010
2020-06-10
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